Help / Product guides / Ordering Portal / Customer orders
Customer orders
What customers do in the portal, and what you see.
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Placing an order
Customers browse Featured products or Products, filter by category, and add items to the cart. They choose Submit order to send it. Out-of-stock items stop the order unless Sell out of stock items is on.
Order history
Under Order history, customers filter by All orders, Needs review, Fulfilled, Paid, or Overdue. Opening an order shows its status and delivery status. Reorder adds its items to the cart again, and Invoice downloads the invoice unless prices are hidden.
When you change an order
If you edit a portal order, it becomes Pending customer approval. The customer sees that the store changed it, and chooses Approve or Edit.